Key Terms & Conditions
o ‘Customer’ refers to you who plans, instructs and authorises us to make travel arrangements on your behalf for yourself, your travel companions, or another traveller.
o When you state “Yes I agree”, these terms and conditions become binding.
o ‘We’ refers to Above and Beyond Experiences.
o ‘Agent’ refers to employees of Above and Beyond Experiences.
o ‘Suppliers’ refers to third party service providers or intermediaries through which We book your travel arrangements.
o These Terms and Conditions govern the contract between you the Customer and us the Agent.
o When an Agent accepts a booking on your behalf with a Supplier, the Customer will have a separate contract with the Supplier, which will be governed by the Supplier's terms and conditions. It is the Customer's responsibility to make themselves aware of those other T & C's.
o We have the authority and the right to at any time We see fit, change or modify all or any part of these Terms & Conditions.
o We as your Agent arrange and coordinate services offered by Suppliers as per your requests and engage in selling products on behalf of Suppliers.
o We cannot guarantee the performance of the Suppliers.
o Bookings are subject to the Supplier’s T & C’s including conditions of carriage and limits on liability. Customer is responsible for reading these before finalising transaction.
o Where possible, Agents will identify all Suppliers related to the booking, so that the Customer can read all applicable T & C's
o Any brochures are not Agent's but are supplied by the Suppliers. Agents accept no liability for errors in that material.
o We take no responsibility for changes to website links provided in our T & C’s, these serve as a guideline to assist the Customer.
o Service fees, Amendment, Cancellation and Refund Fees apply (see below)
o Passports, Visas, Health and Travel Advice is Your responsibility and must be checked prior to travel.
Disclosure of fees or commissions received from third parties
As per the Better Business Reforms Act (NSW) 01 July 2020 we inform you that we may receive fees, commissions, gifts or financial incentives from third parties as a result of booking travel and travel-related products and services on your behalf. We are not required by law to disclose the nature or value of these financial arrangements.
We take your privacy seriously and as such store your private information securely. We often need to use some of your information in order to make reservations on your behalf. You agree and consent that the Agent may use, including to share with third parties, your contact information (i.e. your name, date of birth, passport details, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.
Fares & Prices
o Prices quoted are in Australian Dollars, unless otherwise stipulated.
o Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.
o Prices are subject to change at the discretion of the Supplier, prior to booking; this is out of the control of the Agent.
o Suppliers (airline/hotel/car, etc) can change the availability, fare conditions, class of travel and prices at any time without notice.
o All fares are subject to increase and change without notice and are not guaranteed until fully paid.
o Airlines can auto-cancel the flights we hold on your behalf without warning, until they are paid for in full.
o We cannot issue tickets without full payment.
o Confirmation of your requests will be sent via email. Please ensure you check your e-mail regularly.
o Payment must be received within the terms stipulated in your confirmation. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.
Professional Service Fees
We are very happy to make any requested bookings on your behalf. Some Suppliers pay us commission for these bookings, but in instances where we earn no commission for the specified services we will charge a booking fee. All fees mentioned below are per person, GST inclusive (where applicable) and non-refundable.
Our Schedule of Fees (per person including GST where applicable)
* All Fees are Non-refundable
- Hotel from $22 per room per night.
- Transport (Transfers, bus, train, short, flight): from $33 per service.
- Economy Class Airfare (Includes Frequent Flyer Bookings): from $110 per ticket.
- Premium Economy Class Airfare (includes Frequent Flyer Bookings): from $165 per ticket.
- Business Class Airfare (Includes Frequent Flyer Bookings): from $220 per ticket.
- First Class Airfare (includes Frequent Flyer Bookings): from $275 per ticket.
- Round the World/ complex multi city trips: Extra Fees apply.
- Changes (not including supplier fees) from $110 per person.
- Cancellations (not including supplier fees) from $220 per person.
- Visas (Not including application fees and courier fees) from $55.
- Travel insurance claim support and documentation (from policies not issued by us): from $250.
- Corporate Bookings (in addition to costs above and cost of travel arrangements) from $110 per file.
o Some airfares or services must be paid in full at time of booking.
o Payments by cheque or direct deposit may require up to 3 business days to clear.
o Payments by credit card may incur additional fees.
Cancellation Fees and Refunds
o Changes and cancellations of bookings may incur fees from Suppliers and Us.
o Most tickets are non-refundable and non-transferrable.
o Our service fees are non-refundable regardless of whether or not your plans go ahead.
o Any refund for cancelled booking will not be paid until the Supplier provides the refund to the Agent and these funds clear.
o Cancellations and refunds for bookings are subject to the T & C's of the Supplier.
o The Agent will provide You with a refund if one is due, subject to the Supplier's T & C's.
o Agents are not responsible for supplier delays in issuing refunds.
o Note that airlines can take between 6 to 8 weeks to process refunds (under normal circumstances).
o It is the Customer’s responsibility to inform us if they are travelling on a passport other than Australian.
o It is the Customer's responsibility to ensure they have the requisite documents before travelling to a destination. Agents may be able to assist with general enquiries, but it is customer's responsibility to check if any visas are required.
o In general Customers will not be permitted to board a plane/vessel without six months validity of passport. Please check your passport has a minimum of six months validity after your date of landing back in Australia.
o Permanent residents travelling on a foreign passport must hold an Australian re-entry Visa.
o Some Countries require a visa while in transit.
o It is the Customer’s responsibility to inform us if they are experiencing passport or visa difficulty.
o Australians are required to have visas for entry into or for transit stops in the USA and Canada. The online form must be completed 72 hours prior to departure. Please only use these official government websites: USA: https://esta.cbp.dhs.gov/ and Canada: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
o The Customer acknowledges that the Agent strongly recommends obtaining Travel Insurance prior to your domestic or international travel, in order to protect your health, deposits, amendment fees, cancellation fees, lost or damaged luggage and other unforeseeable circumstances that may arise.
o For further information on Travel Insurance please ask us for a quote.
o Please note once we have issued a policy for you, every insurance company offers a cooling off period of approx 2 weeks. After that period if we need to cancel for any reason, they will not offer us a full refund.
o Please be sure to read the Travel Insurance PDS and T & C’s we supply you with.
o Ensure you disclose any existing medical conditions prior to issuing travel insurance in order to assess whether cover for these will be included.
o Please note we act as an Agent for Travel Insurance providers and therefore are not responsible for refusal of coverage due to existing medical conditions.
Travel Advice & Health Precautions
o It is the Customer’s responsibility to check for the latest Australian Government Travel Advice and health information for your destination on Smarttraveller https://www.smartraveller.gov.au/ and https://www.smartraveller.gov.au/before-you-go/the-basics
o It is the Customer's responsibility to seek medical advice in relation to any travel, including the need for vaccinations. Please note some countries may deny entry as well as Australian denying re-entry without specific vaccinations https://www.smartraveller.gov.au/before-you-go/health/vaccinations
o Please refer to : http://www.dotars.gov.au/aviation/files/covid-safe-flying-domestic-passenger-journey-protocol.pdf for full information on the new rules for flying domestically.
o There are constant changes to government and airlines’ policies due to Covid19. Please refer to the Australian Government website for updates https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/governmentresponse-to-the-covid-19-outbreak
o The Australian Government provides 24-hour consular emergency assistance on T: +61 2 6261 3305 from overseasand https://www.smartraveller.gov.au/i-need-urgent-help
o In the event of an emergency, ensure you register with DFAT
Limitation of Liability & Force Majeure
o Subject to Australian Consumer Law, the Agent does not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by Suppliers or third party providers over whom Agents have no direct control.
o Agent is not liable for force majeure or any other event which is beyond the Agent's control or which is not preventable by the Agent.
o Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
o For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.
o In the event that a force majeure applies, the customer will be bound by the Supplier's terms and conditions.
o Laws of Australia apply
o Laws of NSW apply
The Customer agrees that they meet the following requirements:
o You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
o You have read our T & C’s and if booking for others you have conveyed these T & C’s to them.
o You have read the T & C’s of any Suppliers and agree to be bound by those.
o You are responsible for checking the accuracy of all documents provided to you and will advise the Agent immediately of any errors.
o Spelling of Customer’s names must be exactly as per passports or travel documents.
o Ensure you have checked dates, cities, airlines and/or code shares we have booked you on and the transit times between flights. If you need any changes or have any questions, please contact us immediately.
o Once tickets are issued any changes may incur fees by the Airlines, Suppliers and by us.
o You are responsible for contacting the airline at least seventy-two (72) hours prior to travel.
o You warrant and acknowledge that you have accessed the Australian Government's Smartraveller website for any specific enquiries in relation to your intended destination.
o Passport / visa and other required identification documents are your responsibility.
o Medical and vaccination requirements are your responsibility.
Thank you for trusting Above and Beyond Experiences with your travel arrangements.
We take great pride in helping you and we wish you a safe, enjoyable, memorable and successful trip!