Terms & Conditions:

Current AABE AFTA Guidelines  Travel Partners NEW AABE: 

Introduction 

· identify the parties to the contract 

·explain that T & C's govern the relationship between the parties 

· acknowledge that once an agent accepts a booking on behalf of a third party travel supplier (supplier), customer will have separate contract with the supplier, which will be governed by supplier's terms and conditions. It is the customer's responsibility to make themselves aware of those other T & Cs 

Agency 

·identify role as agent selling products on behalf of suppliers 

· describe services of agent i.e. arranging and coordinating the service offered by suppliers

· agent cannot guarantee the performance of the suppliers 

· bookings are subject to the supplier’s T & C’s including conditions of carriage and limits on liability. Customer is responsible for reading these before finalising transaction 

· where possible, agents should identify all suppliers related to the booking, so that the customer can read all applicable T & C's 

· any brochures are not agent's but are supplied by the suppliers. Agents accept no liability for errors in that material

Changes to these Terms and Conditions
The Agent  has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions

Executive Summary of Key Terms & Conditions 

·should clearly set out the most important T&C's e.g. any costs to the customer, service fees, refunds and cancellation rights 

Key Terms & conditions

o ‘Customer’ refers to you who plans, instructs and authorises us to make travel arrangements on your behalf for yourself, your travel companions, or another traveller. 

o When you state “Yes I agree”, these terms and conditions become binding.

o ‘We’, ‘Us’ or ‘Our’ refers to Above and Beyond Experiences.

o ‘Agent’ refers to employees of Above and Beyond Experiences.

o ‘Suppliers’ refers to third party service providers or intermediaries through which We book your travel arrangements.

o These Terms and Conditions govern the contract between you the Customer and us the Agent.

o When an Agent accepts a booking on your behalf with a Supplier, the Customer will have a separate contract with the Supplier, which will be governed by the Supplier's terms and conditions. It is the Customer's responsibility to make themselves aware of those other T & Cs.

o We have the authority and the right to at any time We see fit, change or modify all or any part of these Terms & Conditions.

o We as your Agent arrange and coordinate services offered by Suppliers as per your requests and engage in selling products on behalf of Suppliers. 

o We cannot guarantee the performance of the Suppliers. 

o Bookings are subject to the Supplier’s T & C’s including conditions of carriage and limits on liability. Customer is responsible for reading these before finalising transaction. 

o Where possible, Agents will identify all Suppliers related to the booking, so that the Customer can read all applicable T & C's 

o Any brochures are not Agent's but are supplied by the Suppliers. Agents accept no liability for errors in that material.

o We take no responsibility for changes to website links provided in our T & C’s, these serve as a guideline to assist the Customer.

o Service fees refunds cancellations

Disclosure of fees or commissions received from third parties

·Travel agents must take reasonable steps to ensure a consumer is aware of the existence of any financial incentive arrangement.

· A statement in the key terms such as: “We may receive fees, commissions, gifts or financial incentives from third parties under this contract”. 

Better Business Reforms Act (NSW) 01 July 2020
We may receive remuneration through commissions, financial incentives or otherwise (financial arrangements) from booking travel and travel-related products and services on your behalf with third party travel service providers. We are not required by law to disclose the nature or value of these financial arrangements.

 Disclosure of fees or commissions received from third parties

As per the Better Business Reforms Act (NSW) 01 July 2020 we inform you that we may receive fees, commissions, gifts or financial incentives from third parties as a result of booking travel and travel-related products and services on your behalf. We are not required by law to disclose the nature or value of these financial arrangements.

Fares subject to increase

All fares are subject to increase and change without notice and are not guaranteed until fully paid. Early payment avoids fare increases. Airlines can autocancel the flights we hold on your behalf without warning, until they are paid for in full. We cannot issue tickets without full payment.

Booking Acknowledgement
Acknowledgement of your booking request will be sent via e-mail or telephone call within 48 hours of your request being received. Please ensure you check your e-mail regularly. Payment must be received within 72 hours of booking confirmation unless otherwise agreed by us the agent. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.

Prices 

·prices quoted are in Australian Dollars 

· prices are subject to change at the discretion of the supplier, prior to booking. This is out of the control of the agent 

· prices may include applicable taxes 

· generally, price is only guaranteed once paid for in full 

Fares & Prices
Airfares and prices displayed in fare finder or when booking online or on this site do not include taxes or airport charges and are subject to Airline/ provider availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Bookings made through the booking engine also constitute a request, and the correctness of this request in regards to abiding by the rules of the fare as stated is the responsibility of you, we do not guarantee the fare quoted until the booking is confirmed by one of our consultants . Airlines and other suppliers may change their prices without notice.

 

Fares & Prices

o Prices quoted are in Australian Dollars, unless otherwise stipulated.

o Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.

o Prices are subject to change at the discretion of the Supplier, prior to booking; this is out of the control of the Agent.

o Suppliers (airline/hotel/car, etc) can change the availability, fare conditions, class of travel and prices at any time without notice. 

o All fares are subject to increase and change without notice and are not guaranteed until fully paid.

o Airlines can autocancel the flights we hold on your behalf without warning, until they are paid for in full. 

o We cannot issue tickets without full payment.

o Confirmation of your requests will be sent via email. Please ensure you check your e-mail regularly. 

o Payment must be received within the terms stipulated in your confirmation. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.

Use of your contact information
As user of this travel web site and any service or facility such as the booking engine, you agree and consent that the Agent may use, including to share with third parties, your contact information (i.e. your name, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.

Your Privacy

We take your privacy seriously and as such store your private information securely. We often need to use some of your information in order to make reservations on your behalf. You agree and consent that the Agent may use, including to share with third parties, your contact information (i.e. your name, date of birth, passport details, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.

Professional Service Fees

We are very happy to make any requested bookings on your behalf. Many but not all of the suppliers we use pay us commission for these bookings.

In instances where we earn no commission for the specified services eg. Flights originating outside Australia; some transport, hotels or other ground service providers, we will charge a booking fee. All fees mentioned below are per person and GST will be added. Fees vary according to the service from $20 per room per night for hotels, $30 for transport and short haul sectors and from $100 per economy flight for long haul tickets. Business and First class

tickets have a service fee from $200.

We are also very pleased to book flights for our clients using their Frequent Flyer points. Fees for these services start from $100 for International Economy bookings, from $150 for Premium economy, from $200 for Business class, and from $250 for First class bookings. Extra fees apply for round the world or more complex / multi city trips. We will use your credit card or points to pay for taxes, as per your preference, and charge our fees to your card.

Changes to booked travel arrangements will incur a fee of $100 per transaction for any changes to reservations, plus any fees from the airlines/hotels/suppliers.

Cancellation of travel arrangements will incur a fee of $200 per transaction for any changes to reservations, plus any fees from the airlines/hotels/suppliers.

Visas for Australians travelling overseas: A service fee of $50 per person plus any courier fees will be charged for any assistance required for support, preparation or obtaining visas on your behalf.

Travel insurance: A service fee from $250 will be charged for any support and documentation provision if your insurance policy is not issued by Above and Beyond Experiences

Corporate bookings

Corporate bookings will incur a one off $100 plus GST International service booking fee in addition to any arrangements booked; this will cover all services booked Corporate bookings 

Travel Agent's fees 

·travel agent must set out all fees that they charge in association with the booking 

· if there are many fees, agents can include a schedule of fees within the T&C's, but this must be clearly pointed out to the customer 

Cancellation Fees 

·changes and cancellations of bookings may incur fees from suppliers 

· some tickets may be non-refundable or transferrable 

· Any refund for cancelled booking will not be paid until supplier provides the refund to the agent 

Bookings, Payments and Deposits 

· set out all requirements for deposit, including whether it is refundable and in what circumstances 

· Some airfares or services must be paid in full at time of booking 

· Set out when final payment is required i.e. no later than 6 weeks before departure 

·failure to make payment by due date may result in booking being cancelled and deposit forfeited 

·payments by cheque or direct deposit may require five business days to process 

·payments by credit card may incur additional fees 

Refunds 

·travel agent will not provide you with a refund for the service fee charged if the booking does not go ahead 

·refunds for bookings are subject to the T & C's of the supplier

· if the supplier is required to provide you with a refund for the booking, agent will provide the refund, subject to the supplier's T & C's 

·agents are not responsible for supplier delays in issuing refunds 

· note that airlines can take between 60 – 90 days to process any refund

Booking Cancellation and Amendment Charges

Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include cancellation fees and, where amendment is permitted, amendment fees. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Unless otherwise notified to you at the time of entry into the relevant transaction, a charge of $150 is payable to the Agent in respect of any cancellation, and, where amendment of a booking is permitted, a charge of $30 is payable to the Agent for each permitted amendment in addition to any applicable airline/operator fees. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred.

Professional Service Fees

We are very happy to make any requested bookings on your behalf. 

Some Suppliers pay us commission for these bookings, but in instances where we earn no commission for the specified services we will charge a booking fee. All fees mentioned below are per person and GST inclusive.

Our Schedule of Fees (per person including GST)

Service   Fee

Hotel 

$22 per room per night

Transport (transfer, bus, train, short flight)

$33 per service

Economy Class Airfare (includes Frequent Flyer bookings)

From $110 per ticket

Premium Economy Class Airfare (includes Frequent Flyer   bookings)

From $165 per ticket

Business Class Airfare (includes Frequent Flyer bookings)

From $220 per ticket

First Class Airfare (includes Frequent Flyer bookings)

From $275 per ticket

Round the World /complex multi city trips

Extra fees apply

Changes (not including Supplier fees)

$110 per transaction

Cancellations (not including Supplier fees)

$220 per transaction

Visas (not including application fees and courier fees)

From $55

Travel Insurance Claim Support & Documentation (for   policies not issued by Us) 

$250 

Corporate Bookings (in addition to costs above and cost of   travel arrangements)

$110 per file

Please note: 

o Some airfares or services must be paid in full at time of booking. 

o Payments by cheque or direct deposit may require up to 3 business days to clear. 

o Payments by credit card may incur additional fees.

Cancellation Fees and Refunds 

o Changes and cancellations of bookings may incur fees from Suppliers and Us.

o Most tickets are non-refundable and non-transferrable.

o Our service fees are non-refundable regardless of whether or not your plans go ahead.

o Any refund for cancelled booking will not be paid until the Supplier provides the refund to the Agent. 

o Cancellations and refunds for bookings are subject to the T & C's of the Supplier.

o The Agent will provide You with a refund if one is due, subject to the Supplier's T & C's. 

o Agents are not responsible for supplier delays in issuing refunds.

o Note that airlines can take between 6 to 8 weeks to process refunds.

Passport

Please check your passport has a minimum of six months validity after your date of landing back in Australia. If you have less than six months, please ensure that you get a new passport before you depart Australia. Please also check the passenger name on the itinerary and ensure it matches with the name in the travellers passport. Name changes are not permitted without a fee once the ticket is issued. You will be refused boarding if the name on the ticket does not match the name in the passport. Some airlines such as Cathay Pacific and Vietnam air now also require middle names to ppear on their tickets.

Visas

If you are travelling on a non-Australian passport please check with your travel consultant to see if a visa is required. Some Countries require a visa while in transit. Most countries require passport validity to be six months beyond your intended stay. Australans are required to have visas for trips and also for transits stops in Canada and the USA. The online form has to be completed 72 hours prior to departure. Please only use these official links to receive these: Canada - https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html and USA - https://esta.cbp.dhs.gov/ 

Passport / Visa

·Customer's responsibility to ensure they have the requisite documents before travelling to a destination. 

Agents may be able to assist with general enquiries but it is customer's responsibility to check 

· Best to assume you need a visa but to be sure, enquire on Smarttraveller website 

·Customers will not generally be permitted to board plane/vessel unless six months validity of passport 

·Travel on foreign passport may require re-entry visa on return to Australia 

·Passenger’s responsibility to inform us if passport / visa difficulty

Travel Documentation
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is the responsibility of you. The agent will not be held responsible for tickets lost by a third party, any charges associated with reissue and resending of documentation will be at your expense.

Passport/ Visa

o It is the Customer's responsibility to ensure they have the requisite documents before travelling to a destination. Agents may be able to assist with general enquiries, but it is customer's responsibility to check if any visas are required.

o In general Customers will not be permitted to board a plane/vessel without six months validity of passport. Please check your passport has a minimum of six months validity after your date of landing back in Australia. 

o Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa.

o Some Countries require a visa while in transit.

o It is the Customer’s responsibility to inform us if they are experiencing passport or visa difficulty.

o Australians are required to have visas for entry into or for transit stops in the USA and Canada. The online form must be completed 72 hours prior to departure. Please only use these official government websites: USA: https://esta.cbp.dhs.gov/ 

and Canada: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

Travel Insurance

We strongly recommend you take out travel insurance before your domestic or international travel, in order to protect not only your health, but to cover cancellation fees, deposits, lost or damaged luggage and other costs that may arise. For further information on travel insurance please ask us for a quote. Please note once we have issued a policy for you, every insurance company offers a cooling off period of approx 2 weeks. After that period if we need to cancel for any reason, they will not offer us a full refund. Please be sure to read the PDF we supply you with that companies terms and condtions. 

Travel Insurance 

·Customer acknowledges that agent recommends obtaining travel insurance. 

·Short warning of lack of insurance

Travel Insurance
It is recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.

Travel Insurance

o The Customer acknowledges that the Agent strongly recommends obtaining travel insurance prior to your domestic or international travel, in order to protect your health, deposits, amendment fees, cancellation fees, lost or damaged luggage and other unforeseeable circumstances that may arise. 

o For further information on travel insurance please ask us for a quote. 

o Please note once we have issued a policy for you, every insurance company offers a cooling off period of approx 2 weeks. After that period if we need to cancel for any reason, they will not offer us a full refund. 

o Please be sure to read the Travel Insurance PDS and T & C’s we supply you with.

o Ensure you disclose any existing medical conditions prior to issuing travel insurance in order to assess whether cover for these will be included.

o Please note we act as an Agent for Travel Insurance providers and therefore are not responsible for refusal of coverage due to existing medical conditions.

Australian Government Travel Advice

Please refer to www.smartraveller.gov.au for the latest Australian Government Travel Advice and health information for your destination. Please refer to http://www.dotars.gov.au/transport/security/aviation/LAG/index.aspx for full information on the new rules. There are also constant changes to goverment and airlines policies due to Covid19. Please refer to https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/governmentresponse-to-the-covid-19-outbreak for updates

General / Specific Travel Advice 

· Your responsibility to check Smarttraveller for information and advice 

·Register with DFAT for emergencies 

Health Precautions 

·Customer's responsibility to seek medical advice in relation to any travel 

· Need for vaccinations / some countries may deny entry 

·General advice about Smarttraveller

Travel Advice & Health Precautions

o It is the Customer’s responsibility to check for the latest Australian Government Travel Advice and health information for your destination on Smarttraveller https://www.smartraveller.gov.au/and https://www.smartraveller.gov.au/before-you-go/the-basics

o It is the Customer's responsibility to seek medical advice in relation to any travel, including the need for vaccinations. Please note some countries may deny entry as well as Australian denying re-entry without specific vaccinations https://www.smartraveller.gov.au/before-you-go/health/vaccinations

o Please refer to : http://www.dotars.gov.au/aviation/files/covid-safe-flying-domestic-passenger-journey-protocol.pdffor full information on the new rules for flying domestically. 

o There are constant changes to government and airlines’ policies due to Covid19. Please refer to the Australian Government website for updates https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/governmentresponse-to-the-covid-19-outbreak 

o The Australian Government provides 24-hour consular emergency assistance on T: +61 2 6261 3305 from overseas

and https://www.smartraveller.gov.au/i-need-urgent-help  

o In the event of an emergency, ensure you register with DFAT

Limitation of Liability 

·Subject to Australian Consumer Law, travel agent does not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by suppliers or third party providers over whom agents have no direct control 

·Agents not liable for force majeure or any other event which is beyond agent's control or which is not preventable by agent

Force Majeure

· This should be detailed in T & C’s to avoid issues where severe weather or other disasters prevent scheduled arrangements occurring or flights departing

· Example of a force majeure clause:

Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.

For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial

inability to perform its obligations hereunder.

· In the event that a force majeure applies, the customer will be bound by the supplier's terms and conditions.

Limitation of Liability & Force Majeure

o Subject to Australian Consumer Law, the Agent does not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by Suppliers or third party providers over whom Agents have no direct control 

o Agent is not liable for force majeure or any other event which is beyond the Agent's control or which is not preventable by the Agent.

o Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.

o For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.

· In the event that a force majeure applies, the customer will be bound by the Supplier's terms and conditions.

Governing Law

· Laws of Australia apply

· Insert your own State law

Governing Law

· Laws of Australia apply

· Laws of NSW apply

Please check this itinerary

Please carefully check ALL the travel arrangements and details in this itinerary. The spelling of your name must be exactly as per your passport or travel documents, otherwise the ticket is invalid. Dates and cities must be exactly as you require and requested. Please note the airlines and/or code shares we have booked you on, and the transit times between flights. If you need any changes or have any questions please contact us immediately. Once tickets are

issued, any details you want amended will incur fees by the airlines, so please advise us BEFORE we issue your tickets/documents.

Your Responsibilities

·Customer agrees that they meet the following requirements: 

o You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services 

o You have read our T & C’s and if booking for third parties have conveyed these T & C’s to them 

o You have read the T & C’s of any suppliers or third party service providers and agree to be bound by those 

o You are responsible for checking the accuracy of all documents provided to you 

o You are responsible for contacting the airline at least seventy-two (72) hours prior to travel 

o You warrant and acknowledge that you have accessed the Smarttraveller website for any specific enquiries in relation 

to your intended destination 

o Passport / visa and other required identification documents are your responsibility

Your Responsibilities

· Customer agrees that they meet the following requirements:

o You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services

o You have read our T & C’s and if booking for others you have conveyed these T & C’s to them

o You have read the T & C’s of any Suppliers and agree to be bound by those

o You are responsible for checking the accuracy of all documents provided to you and will advise the Agent 

immediately of any errors

o Spelling of Customer’s names must be exactly as per passports or travel documents

o Ensure you have checked dates, cities, airlines and/or code shares we have booked you on and the transit times  

between flights. If you need any changes or have any questions please contact us immediately

o Once tickets are issued any changes may incur fees by the Airlines, Suppliers and by us

o You are responsible for contacting the airline at least seventy-two (72) hours prior to travel

o You warrant and acknowledge that you have accessed the Smarttraveller website for any specific enquiries in 

relation to your intended destination

o Passport / visa and other required identification documents are your responsibility

o Medical and vaccination requirements are your responsibility

Thank you

Thank you for trusting Above and Beyond Experiences with your travel arrangements. 

We take great pride in helping you and we wish you a safe, enjoyable, memorable and successful trip!